Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to MJ ELECTRONIC SDN BHD, NO. 39A JALAN PULAI MUTIARA TAMAN PULAI MUTIARA 81300 JOHOR BAHRU JOHOR.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to MJ ELECTRONIC SDN BHD, accessible from https://mj-electronic-sb.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
Thank You for visiting and shopping with MJ ELECTRONIC SDN BHD. This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of Goods purchased through Our Service.
By placing an Order through the Service, You acknowledge and agree to the terms set out in this Shipping Policy.
Shipping Coverage
We currently provide shipping services within Malaysia only.
Our delivery services are available to customers located in Peninsular Malaysia and East Malaysia, subject to courier service availability.
At this time, We do not offer shipping services outside Malaysia.
International Shipping
We currently do not provide international shipping.
Orders can only be delivered to addresses located within Malaysia.
Any Order placed with a delivery address outside Malaysia may be rejected, cancelled, or refunded at Our discretion.
Customers are responsible for ensuring that the delivery address provided during checkout is located within Malaysia.
Shipping Fees
We are pleased to offer FREE SHIPPING on all Orders placed through Our Service.
No shipping charges will be added to eligible Orders delivered within Malaysia.
We reserve the right to modify or discontinue free shipping promotions at any time by updating this Shipping Policy or providing notice on the Service.
Order Processing
Orders are generally processed after payment has been successfully received and verified.
Order processing times may vary depending on:
- Product availability
- Order volume
- Public holidays
- Operational requirements
- Verification procedures
Customers will receive confirmation once an Order has been successfully placed.
We reserve the right to contact customers if additional information is required to complete the processing of an Order.
Delivery Timeframe
We aim to deliver Orders within 7 business days from the date an Order has been processed and confirmed.
Delivery timeframes are estimates only and are not guaranteed.
Actual delivery times may vary due to factors including but not limited to:
- Courier service schedules
- Weather conditions
- Public holidays
- Peak shopping periods
- Remote delivery locations
- Unforeseen operational delays
While We make every reasonable effort to ensure timely delivery, delays may occasionally occur.
No Overnight Delivery
We currently do not offer overnight delivery services.
All Orders are shipped using standard delivery services only.
Customers should allow sufficient time for delivery when placing an Order.
Requests for same-day delivery, next-day delivery, express delivery, urgent delivery, or overnight shipping may not be accommodated.
Delivery Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please ensure that:
- The recipient’s name is correct.
- The shipping address is complete and accurate.
- Contact information is current and accessible.
Incorrect or incomplete delivery information may result in delivery delays.
We shall not be responsible for delays resulting from inaccurate information provided by the customer.
Delivery Attempts
Delivery services may make one or more delivery attempts depending on the courier’s policies.
If delivery cannot be completed due to customer unavailability, incorrect information, or other circumstances beyond Our control, the customer may be contacted by the courier to arrange redelivery where applicable.
Customers are encouraged to monitor shipment updates and ensure availability to receive their Orders.
Order Tracking
Where available, tracking information may be provided after an Order has been shipped.
Tracking information allows customers to monitor the progress of their shipment through the courier’s delivery network.
Please note that tracking updates are provided by third-party delivery partners and may not update in real time.
Delayed Deliveries
Although We strive to meet the estimated delivery timeframe, delays may occasionally occur.
Delivery delays may result from:
- Adverse weather conditions
- Public holidays
- Courier operational issues
- Traffic disruptions
- Natural disasters
- Government restrictions
- High order volumes
- Other circumstances beyond Our reasonable control
We appreciate Your patience and understanding in such situations.
Lost or Missing Deliveries
If You believe Your Order has not arrived within a reasonable timeframe, please contact Us as soon as possible.
We may work with the relevant delivery provider to investigate the shipment status and provide updates where available.
Customers should report missing deliveries promptly to facilitate a timely review.
Damaged Deliveries
If Your Order arrives visibly damaged, please contact Us promptly after receiving the Goods.
To assist with Our review, We may request:
- Order details
- Photographs of the package
- Photographs of the Goods received
- Additional information relating to the condition of the shipment
We will review the information provided and determine the appropriate next steps.
Risk of Loss
Ownership and responsibility for the Goods pass to You upon successful delivery to the shipping address provided during checkout.
Customers are responsible for ensuring that someone is available to receive the Goods where necessary.
Force Majeure
We shall not be liable for any delays, interruptions, or failures in delivery resulting from events beyond Our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government actions
- Transportation disruptions
- Internet or communication failures
- Labor disputes
- Severe weather conditions
Changes to This Shipping Policy
We reserve the right to update, amend, or replace this Shipping Policy at any time.
Changes become effective immediately upon publication on the Service.
Your continued use of the Service following any modifications constitutes Your acceptance of the revised Shipping Policy.
Contact Us
If You have any questions regarding this Shipping Policy, please contact Us:
MJ ELECTRONIC SDN BHD
Address: NO. 39A JALAN PULAI MUTIARA TAMAN PULAI MUTIARA 81300 JOHOR BAHRU JOHOR
Website: https://mj-electronic-sb.com/
Email: mj.electronic@outlook.com
Phone: +6011-5874 1702