Return & Refund Policy

Definitions

For the purposes of this Return & Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to MJ ELECTRONIC SDN BHD, NO. 39A JALAN PULAI MUTIARA TAMAN PULAI MUTIARA 81300 JOHOR BAHRU JOHOR.
  • Goods refer to the household appliances and other products offered for sale on Our website.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to MJ ELECTRONIC SDN BHD, accessible from https://mj-electronic-sb.com/
  • You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return & Refund Policy

At MJ ELECTRONIC SDN BHD, customer satisfaction is important to Us. We strive to ensure that all products meet Our quality standards and Your expectations. If You are not completely satisfied with Your purchase, We are here to help.

By placing an Order through Our Service, You agree to the terms outlined in this Return & Refund Policy.

Cancellation Policy

You may request to cancel Your Order within 12 hours of placing the Order.

Cancellation requests submitted within the 12-hour period will be reviewed and processed as soon as reasonably possible.

If the cancellation request is approved, any payment received for the cancelled Order will be refunded to the original payment method used during checkout.

To request an Order cancellation, please contact Us using the contact information provided at the end of this Policy and include:

  • Your Order number
  • Your name
  • Your contact details
  • The reason for cancellation (optional)

We encourage customers to contact Us as soon as possible if they wish to cancel an Order.

Returns

You have the right to request a return of Goods within 30 days from the date You receive the Goods.

To be eligible for a return, the Goods should:

  • Be returned within the 30-day return period.
  • Be in a condition suitable for inspection.
  • Include any accessories, manuals, and packaging originally supplied where reasonably available.
  • Be accompanied by proof of purchase or Order confirmation.

Upon receiving a return request, We may contact You for additional information necessary to process the request.

All return requests are subject to review and approval.

Refunds

Once We receive and inspect the returned Goods, We will notify You regarding the status of Your refund request.

If the refund request is approved, the refund will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on:

  • The payment provider
  • Financial institutions
  • Banking procedures
  • Payment method used during checkout

While We will make reasonable efforts to process approved refunds promptly, actual posting times may vary.

Damaged, Defective or Incorrect Goods

If You receive Goods that are damaged, defective, faulty, or different from the items You ordered, please contact Us as soon as possible.

To assist with the evaluation of Your request, We may ask You to provide:

  • Your Order number
  • A description of the issue
  • Photographs of the Goods received
  • Any other information reasonably required to assess the situation

We will review the information provided and work with You to reach an appropriate resolution.

Inspection Process

All returned Goods may be inspected upon receipt.

The inspection process helps verify:

  • The condition of the Goods
  • The details provided in the return request
  • The eligibility of the return under this Policy

The outcome of the inspection may affect the approval of a refund request.

Refund Method

Approved refunds will generally be issued through the same payment method used for the original purchase.

Where this is not possible, an alternative refund method may be arranged in accordance with applicable laws and payment provider requirements.

Refund amounts will reflect the amount paid for the Goods at the time of purchase.

Late or Missing Refunds

If You have not received a refund after receiving confirmation that it has been approved and processed, We recommend:

  1. Checking Your bank account or payment account again.
  2. Contacting Your payment provider.
  3. Contacting Your bank or financial institution.

Processing times can vary depending on the payment provider and financial institution involved.

If You still require assistance, please contact Us using the details below.

Fraud Prevention

For security purposes, We reserve the right to verify customer information before approving returns, cancellations, or refunds.

Additional documentation may be requested where reasonably necessary to protect against fraudulent, unauthorized, or abusive activities.

Changes to This Return & Refund Policy

We reserve the right to update, modify, or replace this Return & Refund Policy at any time.

Changes will become effective immediately upon being posted on the Service.

Your continued use of the Service following any changes constitutes acceptance of the updated Policy.

Contact Us

If You have any questions regarding this Return & Refund Policy or wish to request a cancellation, return, or refund, You may contact Us:

MJ ELECTRONIC SDN BHD

Address: NO. 39A JALAN PULAI MUTIARA TAMAN PULAI MUTIARA 81300 JOHOR BAHRU JOHOR

Website: https://mj-electronic-sb.com/

Email: mj.electronic@outlook.com

Phone: +6011-5874 1702

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